Williams Technologies – Contractor Technical Support Partnership
Contractor Monthly Technical Support Program
Designed for:
Small to mid-size HVAC companies
Multi-brand contractors
Independent service teams
Rural territories without fast OEM support
This program provides priority access and predictable support cost.
Tier 1 – Essential Contractor Support
$750 per month
Includes:
Up to 10 live support hours per month
Standard scheduling priority
Discounted overage rate: $85/hr
Email technical review included
Best for small service companies with occasional complex cases.
Tier 2 – Advanced Technical Partner
$1,500 per month
Includes:
Up to 25 live support hours per month
Priority scheduling
Overage rate: $75/hr
Installation verification guidance
Smart control & compatibility consultation
Ideal for growing multi-brand contractors.
Tier 3 – Professional Engineering Alliance
$2,500 per month
Includes:
Up to 50 live support hours per month
Highest scheduling priority
Overage rate: $65/hr
Commissioning review consultation
Dedicated monthly performance review call
Business growth advisory (limited scope)
Designed for established contractors scaling operations.
Benefits of Retainer Model:
Predictable monthly support cost
Faster problem resolution
Reduced callbacks
Improved technician confidence
Competitive differentiation in your market
Retainer Terms:
Month-to-month agreement
Unused hours do not roll over
Payment due at beginning of billing cycle
Cancellation requires 30-day notice